Sheraton Heathrow Hotel

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Train Station Heathrow Terminal 5 1.6 km
Underground Railway Station Hatton Cross 4.3 km Heathrow Terminals 1, 2, 3 2.3 km Heathrow Terminal 4 3.4 km
Airport Heathrow (LHR) 1.4 km London City (LCY) 37.1 km Gatwick (LGW) 42.3 km

Sheraton Heathrow Hotel

Colnbrook Bypass, UB7 0HJ West Drayton (Show map)

Overview and availability
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Guest reviews

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Score from 278 reviews

7.6

This 4-star hotel gives you high standard accommodation with easy access to London Heathrow Airport including the new Terminal 5, all just a short journey from Windsor and central London.

Experience how comfortable and convenient travel can be at the Sheraton Heathrow Hotel. There's no need to spend time waiting in line at the airport: new online check-in terminals allow you to check-in your flight and print your boarding pass at the hotel business centre.

Relax in our newly renovated club rooms featuring the Sheraton Sweet Sleeper (SM) bed. Enjoy the comfort of a king-size bed, a superb picture from the LCD screen television, and unlimited access to the Club Lounge throughout your stay, which includes private check-in on the 3rd floor at the dedicated club reception desk. Breakfast, evening canapés, all day refreshments and complimentary access to internet stations are all included as part of the club package.

Rooms: 426. Hotel Chain: Sheraton.

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Hotel Facilities

General

Restaurant, Bar, 24-Hour Front Desk, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Elevator, Express Check-In/Check-Out, Safety Deposit Box, Luggage Storage, Shops in Hotel.

Activities

Fitness Centre, Golf Course (within 3 km).

Services

Room Service, Meeting/Banquet Facilities, Business Centre, Laundry, Breakfast in the Room, Currency Exchange, Souvenirs/Gift Shop, Car Rental.

Internet

Wireless internet is available in the entire hotel and costs GBP 15.00 per 24 hours.

Guest Parking

Private parking is possible on site and costs GBP 10.00 per day.

Hotel Policies

These are general hotel policies. As they may vary per room type; please also check the room description.

Check-In

14:00 hours

Check-Out

12:00 hours

Cancellation

If cancelled up to 14:00 on the date of arrival, no fee will be charged.

If cancelled later or in case of no-show, the first night will be charged.

Children and extra beds

All children under 12 years stay free of charge when using existing bedding.

All children under 3 years stay free of charge for cots.

All older children or adults are charged GBP 30.00 per night and person for extra beds.

Maximum capacity of extra beds/babycots in a room is 1.

Maximum capacity of total guests in a room is 3.

Extra beds and baby cots are upon request and need to be confirmed by the hotel.

Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.

Pets

Pets are allowed. Charges may be applicable.

Accepted credit cards

American Express, Visa, Euro/Mastercard, Diners Club, JCB, Maestro

The hotel reserves the right to pre-authorise credit cards prior to arrival.

Hotel information

Due to the United Kingdom’s smoking ban, all public areas of the hotel are non-smoking. Guests may still smoke in their designated smoking guest rooms and in one of the 2 garden courtyards.

Pleas note that there is a maximum of six rooms that can be booked in one transaction, the hotel reserves the right to cancel your booking if over 6 rooms have been booked in one transaction.

Food & beverage

The hotel restaurant and bar feature varied menus and exceptional service.

All dishes are prepared with fresh and seasonal ingredients, whether it’s a meal in The Terrace or a quick snack at The Café au Lait. Social events can be catered for.

The Sheraton's Wines of the World selection will add to any meal.

Room service is available 24 hours a day for those wishing to relax and dine in the comfort of their own room.

Room information

Sheraton Heathrow Hotel’s 426 guest rooms are warm, inviting and designed for your comfort and convenience. Whether you choose a classic/club room or suite, you will experience the celebrated comfort of the Sheraton Sweet Sleeper (SM) bed.

Experience the Sheraton Club level room with access to the Club Lounge including private check-in, breakfast, all day refreshments, evening canapes and access to internet stations in the Club Lounge.

Area information

Within minutes from the European hub Heathrow Airport, Sheraton Heathrow Hotel also offers the advantageous location of being close to central London. The hotel is situated at the gateway to Royal Windsor, Hampton Court and many theme parks.

Terms & Conditions

Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our terms and conditions.

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Overview and availability
Photos
Guest reviews

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Overview and availability
Photos
Guest reviews

The guest reviews are submitted by our customers after their stay at Sheraton Heathrow Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.

Total

7.6

Based on 278 reviews

Staff	7.8
Services	7.2
Clean	7.8
Comfort	7.8
Value for money	7.3

Show scores of:

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews

Previous page Next page Showing 1 - 25 (Total 278)

Davina

Tonbridge, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

6.5

Michael

marston moretaine, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

the bed and location

finding hotel was difficult, room wasnt as advertised, check in was not as advertised, hallways tired and in need of repair, airconditioning not working

5.5

Robert

stockwell,birdlip,gloucester, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Anonymous

United States of America
5

Staff:		Clean:		Value for money:
Services:		Comfort:

5.5

Hunt

Exmouth, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Your food and staff were good. Unfortunately that was all.

Your rooms need an upgrade . it must be the only hotel at the price that has no double glazing ! & feels old .we had a very bad nights sleep.

Brian

Ottawa, Canada
5

Staff:		Clean:		Value for money:
Services:		Comfort:

The staff

Anonymous

Ireland
5

Staff:		Clean:		Value for money:
Services:		Comfort:

convenience to Terminal 1

It wasnt made clear that we should wait outside having ordered a taxi. With the result, we missed several.

Anonymous

Hong Kong
5

Staff:		Clean:		Value for money:
Services:		Comfort:

the room was nice, and the price was fair

the staff was not very helpful, the lobby was quite old and the menu of restaurant have not much choice.

6.5

Anonymous

Sweden
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Comfortable room. Good choice of TV channels including Sky Sports.

The Hotel Bus from / to the Airport costs 4 pounds each way. Very expensive considering it's close, specially for a family. Internet is expensive.

Anonymous

Canada
5

Staff:		Clean:		Value for money:
Services:		Comfort:

I found the staff very helpful, pleasant and polite.

The restaurant could have a nicer ambience for a nice dinner after a long trip and the atm machine in your lobby is a ripoff.

7.5

Myra

Singapore, Singapore
5

Staff:		Clean:		Value for money:
Services:		Comfort:

The room was fantastic and the bed quality superb.

The service from the reception was cold and indifferent. For example, Asking questions on bus services yielded a light tap on a paper pasted on a wall; no thank you was offered after payment; ... very basic courtesy of customer service. Very disappointed given that it is a reputed hotel management chain.

Ron

Cooroy, Australia
5

Staff:		Clean:		Value for money:
Services:		Comfort:

8.5

Derek

hillsborough, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

breakfast was included in the price but was only for continental food

6.5

Catherine

Dorchester, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Comfortable bed, perfect room temperature/climate, quiet, friendly and helpful staff

Alan

Carindale, Australia
5

Staff:		Clean:		Value for money:
Services:		Comfort:

The very friendly and helpful staff at the Club Lounge. And the very reasonably priced hotel limo service.

Too old, the building, the furniture all need to touch up.

Hirokichi

Frankfurt am Main, Germany
5

Staff:		Clean:		Value for money:
Services:		Comfort:

It took 25 minutes from the hotel to the airport by the bus, which costs Euro4 and makes stops at many hotels on the way. There was no merit to stay at the hotel near the airport. I rather stay at a hotel in downtown.

Scott

West Palm Beach, United States of America
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Location

Eddie

Ahmadi, Kuwait
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Close to airport. Good for short over-night stay.

Sheraton Heathrow needs major renovation to restore its 5-star standard.

7.5

Monika

Alnwick, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Ross

Toronto ON, Canada
5

Staff:		Clean:		Value for money:
Services:		Comfort:

7.5

Jan

Cagnes sur Mer, France
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Kac

Cambria, United States of America
5

Staff:		Clean:		Value for money:
Services:		Comfort:

The staff were all outstanding and sooooooo helpful. The room was glorious, the bed was heaven and we loved it very much.

Ken

Paignton, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

8.5

Wee

LEEDS, United Kingdom
5

Staff:		Clean:		Value for money:
Services:		Comfort:

luxury

David

Erskine , Western Australia, Australia
5

Staff:		Clean:		Value for money:
Services:		Comfort:

Avery good hotel,good location with pleasent ,helpfull staf

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Sheraton Heathrow Hotel

Score from 278 reviews

Availability

When would you like to stay?

Check-in date

Check-out date

Hotel Facilities

General

Activities

Services

Internet

Guest Parking

Hotel Policies

Check-In

Check-Out

Cancellation

Children and extra beds

Pets

Accepted credit cards

Hotel information

Food & beverage

Room information

Area information

Terms & Conditions

Area photos

Individual guest reviews